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Effective Date: October 07, 2023
Welcome to Sample (“us,” “we,” or “our”). We operate the https://goldenaroma.ae website (the “Service”).
Your privacy is important to us, and we want to explain how we collect and use your data in compliance with this policy. Unless otherwise defined in this Privacy Policy, terms used herein have the same meanings as in our Terms and Conditions, which can be found at https://goldenaroma.ae/.
INFORMATION COLLECTION AND USE
We collect various types of information to improve our Service:
TYPES OF DATA COLLECTED
PERSONAL DATA
While using our Service, we may request personally identifiable information (“Personal Data”) for contacting or identifying you. This may include:
- Email address
- First and last name
- Phone number
- Cookies and Usage Data
- Please note that all credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.
USAGE DATA
We collect information about how the Service is accessed and used (“Usage Data”). This may include:
- Internet Protocol (IP) address
- Browser type and version
- Pages visited within our Service
- Time and date of visits
- Time spent on pages
- Unique device identifiers
Other diagnostic data - TRACKING & COOKIES DATA
- We use cookies and similar tracking technologies to monitor Service activity and hold certain information. Cookies are files with small data amounts, including anonymous unique identifiers. You can instruct your browser to refuse all cookies, but some portions of our Service may become inaccessible.
USE OF DATA
Sample uses collected data for several purposes:
- To provide and maintain the Service
- To notify you about Service changes
- To enable participation in interactive Service features
- For customer care and support
- To provide analysis and valuable information for Service improvement
- To monitor Service usage
- To detect, prevent, and address technical issues
TRANSFER OF DATA
Your information, including Personal Data, may be transferred and maintained on computers located outside your jurisdiction with different data protection laws. By submitting your information, you agree to this transfer.
Sample takes all reasonably necessary steps to ensure secure data treatment, following this Privacy Policy and implementing adequate controls.
DISCLOSURE OF DATA
LEGAL REQUIREMENTS
Sample may disclose Personal Data in good faith to:
- Comply with legal obligations
- Protect and defend Sample’s rights or property
- Prevent or investigate potential wrongdoing related to the Service
Safeguard the personal safety of Service users or the public - Protect against legal liability
SECURITY OF DATA
While we strive for the security of your data, we cannot guarantee its absolute security. No method of transmission over the Internet or electronic storage is entirely secure.
SERVICE PROVIDERS
We may use third-party companies and individuals (“Service Providers”) to facilitate and improve our Service. Service Providers have access to Personal Data for specific tasks and are prohibited from disclosing or using it for other purposes.
ANALYTICS
We may employ third-party Service Providers to monitor and analyze Service usage.
LINKS TO OTHER SITES
Our Service may contain links to non-operated third-party sites. We advise reviewing the Privacy Policies of each site you visit, as we have no control over their content, privacy practices, or policies.
CHILDREN’S PRIVACY
Our Service does not address individuals under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from Children. If you are aware that a Child has provided Personal Data without parental consent, please contact us for removal.
CHANGES TO THIS PRIVACY POLICY
This Privacy Policy may be updated periodically. We will notify you of changes via email and/or a prominent notice on our Service before they take effect. Please review this Privacy Policy periodically.
CONTACT US
If you have questions about this Privacy Policy, please contact us at: info@goldenaroma.ae
Golden Aroma Delivery Policy
1. Order Processing Time
Domestic Orders: We promptly process orders within our country, taking 1-7 business days.
2. Shipping
Domestic Shipping: Expect delivery within 5-7 business days following order processing.
3. Shipping Costs
We calculate shipping costs based on the order’s weight and your delivery location. These details are transparently provided at checkout.
4. Tracking
Once your order is dispatched, we’ll send you a tracking number via email to follow its journey.
5. Weekends and Holidays
Please note, we do not ship or deliver orders on weekends or national holidays. Orders placed on these days will be processed on the next business day.
6. High Volume Periods
During peak times like the holiday season, please be aware that shipments may experience delays. We thank you for your patience.
7. Customs, Duties, and Taxes
As a Golden Aroma customer, please be advised that customs and taxes incurred during or after shipping are your responsibility. This includes tariffs, taxes, and other fees.
8. Damages and Lost Packages
Golden Aroma is committed to quality service, yet we cannot be held responsible for products damaged or lost during shipping. If your order arrives damaged, we advise contacting the shipment carrier to file a claim. Retain all packaging materials and damaged goods before filing.
9. Returns and Refunds
For details on returns and refunds, please consult our Returns Policy.
10. Contact Information
For any inquiries regarding your order or shipping details, our customer service team is here to help at sales@goldenaroma.ae.
Golden Aroma Payment Policy
1. Accepted Payment Methods
Credit Cards: Golden Aroma is pleased to accept Visa, MasterCard, and American Express for your convenience.
Online Payment Services: We also welcome payments through PayPal and Binance, offering you a range of secure payment options.
2. Payment Terms
Advance Full Payment: We kindly request all orders to be paid in full in advance. To ensure prompt processing and shipping, full payment is required prior to order fulfillment.
Payment at Checkout: By proceeding to checkout, you are agreeing to comply with our payment terms.
3. Customer Agreement
By finalizing a purchase with Golden Aroma, you consent to the following terms:
Accurate Information: You commit to providing current, complete, and accurate purchase and account information for all transactions made at Golden Aroma.
Updating Information: You agree to promptly update your account and payment information, including your email address, payment method, and payment card expiration date. This ensures smooth transaction processing and effective communication.
Charges and Fees: You authorize Golden Aroma to charge the applicable amounts for your purchases, along with any shipping fees, to your chosen payment provider at the time of order placement.
Sales Tax: Applicable sales tax will be applied to your purchases as required by law.
4. Contact Information
Should you have any queries or require assistance with your payment, please do not hesitate to reach out to us at help@goldenaroma.ae.
Golden Aroma Refund Policy
1. Refund Eligibility
Time Frame: Eligible items can be refunded within 3-5 business days following the receipt and inspection of the returned goods.
Condition of Goods: To qualify for a refund, items must be in their original condition and packaging. Refunds are not granted for used or damaged items, except in cases of defects.
2. Refund Process
Return Request: Initiate your return by contacting our customer service at help@goldenaroma.ae. Please include your order number and the reason for return.
Inspection: Our team will inspect the returned item(s) upon receipt and will inform you whether your refund has been approved or rejected.
Refund Issuance: Approved refunds will be processed promptly, with a credit automatically applied to your original payment method within 3-5 business days.
3. Non-Refundable Items
Certain items are not eligible for a refund, including:
Gift cards.
Downloadable software products.
Select health and personal care items.
4. Shipping Costs
Customers are responsible for bearing the return shipping costs. These costs are non-refundable and, if applicable, will be deducted from your refund.
5. Late or Missing Refunds
If you have not received your refund, please first recheck your bank account.
Then, reach out to your credit card company, as it may take some time for your refund to be officially posted.
Next, contact your bank, as there might be a processing delay.
If you’ve completed these steps and still have not received your refund, please contact us at help@goldenaroma.ae.
